SHipping policy
Please allow 3-5 business days for our team to process your order.
Shipping carrier: We typically ship via USPS and do not ship on U.S. holidays. We do not ship internationally at this time.
Shipping times: Once processed, orders shipped within the U.S. typically arrive within 7 business days.
If there’s a delay in your order, please check the tracking information provided in your order confirmation email. We cannot be responsible for carrier delays.
In the event that a return or cancellation is granted, it must be shipped back within a week of approval and return will not include shipping, return shipping or fees charged by the payment platform. PayPal charges non-refundable fees. This cost is lost unfortunately, so please be sure you read the listing and measurements to make sure you are truly committed before purchasing. I'm available via email at ransomwearllc@gmail.com to answer questions.
*Please note if your package gets lost in transit, we can help track and/or refund the order. Once your package is marked "delivered", we cannot refund or replace the order. Please be aware of your tracking email you will receive and be mindful of when your carrier arrives. You will be responsible for stolen packages and will need to contact the carrier on your own after delivery.
PRIVACY POLICY
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Gmail for storage and with Zapier for data porting.
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
- Information about your browser, network and device
- Web pages you visited prior to coming to this website
- Web pages you view while on this website
- Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
- You’ve made a purchase
- Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:
- Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.
- Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.